Privacy Policy

At Imperial Wins Casino, your privacy is a matter of utmost importance. We value the trust you place in us and are committed to treating your personal data with the highest level of security, transparency, and respect. This Privacy Policy describes how we collect, use, store, and protect your information, so you can enjoy our services with confidence and peace of mind.

Data Processing

Imperial Wins Casino complies fully with applicable gambling and data protection regulations. We collect and process your personal data to provide access to our games, deliver customer support, and uphold legal and operational responsibilities. Our data handling practices are guided by fairness and necessity.

Imperial Wins Casino is operated by Dama N.V., a company registered under the laws of Curaçao. Its wholly owned subsidiary, Friolion Limited, located in Cyprus, assists with operational matters. Dama N.V. is licensed and regulated by Antillephone N.V., ensuring lawful and secure gaming practices.

By creating an account or using our services, you agree to the terms outlined in this Privacy Policy. We may occasionally revise this document to reflect regulatory or operational changes. Continued use of the platform implies acceptance of any such updates.

Collection of Information

To provide our services effectively, we may collect the following categories of personal information:

Account and Contact Details: Information submitted during registration, such as your name, email address, date of birth, and country of residence.
Communication History: Messages exchanged with our support team through chat, email, or contact forms.
Activity and Payment Records: Logs of gameplay sessions, deposit and withdrawal data, and related interactions.
Verification Documentation: Identification documents submitted to meet Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.

Use of Your Information

The personal data we gather serves a variety of legitimate purposes, including:

Creating and managing your player account.
Facilitating deposits, withdrawals, and gameplay functionality.
Providing support and resolving technical issues.
Verifying your identity and preventing fraud.
Complying with licensing, financial, and anti-fraud regulations.
Sending you promotional content, where you have opted in.
Improving our services through analytics and user feedback.

Marketing Communications

With your explicit consent, we may contact you with exclusive promotions, bonuses, and offers related to Imperial Wins Casino. You may withdraw your consent at any time by adjusting your notification settings in your account or contacting our support team directly.

Your personal information is treated as confidential. However, it may be shared under the following conditions:

Within Our Corporate Structure: With affiliated entities to ensure seamless service delivery.
With Trusted Third Parties: Including payment processors, verification services, and security platforms, all of whom are contractually bound to handle your data securely.
With Legal Authorities: When required to fulfill legal or regulatory obligations.

All data shared with third parties is handled under strict confidentiality agreements and only for specified, lawful purposes.

Data Security and Retention

Imperial Wins Casino uses industry-standard encryption and firewall technologies to protect your personal information. Access is restricted to authorized personnel only. Your data is retained only for as long as necessary, typically for at least five years following account closure, in compliance with AML laws and regulatory obligations.

Cookies and Tracking Technologies

To optimize your experience, our site uses cookies and similar technologies to track user behavior, enhance site performance, and deliver relevant content. You can manage your cookie preferences via your browser settings. Disabling certain cookies, however, may affect site functionality.

Your Rights and Contact Information

Under the General Data Protection Regulation (GDPR) and other applicable laws, you have the right to:

Access the personal data we hold about you.
Request corrections or updates to inaccurate data.
Request the erasure of your data, where legally permissible.
Object to certain types of data processing, such as marketing.

To exercise your rights or raise a concern, please contact our Data Protection Officer (DPO) via email. You may also lodge a complaint with your local data protection authority.

Imperial Wins Casino is dedicated to protecting your personal data and providing a secure, fair, and enjoyable gaming environment. If you have any questions about this Privacy Policy or your data rights, don’t hesitate to reach out to us.